FAQ

NuEthix FAQs

See below for what makes us different from the rest of the nutrition competition.

What Makes NuEthix Different?

Good question. First, we believe in full transparency in our formulas, you won’t ever see any proprietary blends. We use scientifically sound therapeutic doses for our formulas so that you get the performance from them you are paying for. Our products are produced in one of only five drug free manufacturers in the country. Each raw is tested upon entering the facility for microbes, heavy metals, drugs and label claims. Finally, here on our site we provide the assay results for each product, simply go to the OUR GUARANTEE tab and enter your product name and lot number.

All orders including overnight orders usually ship within 48 hours from the time the order is placed. Orders ship Monday through Friday excluding holidays. Orders placed on Friday after 3:00pm EST ship the following Monday. To prevent delays in processing your order please make sure the billing address matches that associated with the credit card you are using.

International orders

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance are the responsibility of the recipient; we have no control over these charges and can’t predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

You are responsible for assuring that the product can be lawfully imported to the destination country. The recipient is the importer of record and must comply with all laws and regulations of the destination country.

NuEthix Formulations may accept returns of merchandise purchased directly from the nuethix.com website only when all of the following conditions are satisfied:

  • Apparel and Accessories: Apparel and accessories must be unworn, unwashed and in good condition with all original tags and labels attached to the item and in the original packaging.
  • Dietary Supplements and other consumable products: Dietary supplements and other consumable product returns are only accepted if purchased through nuethix.com, unopened, and sealed in original packaging.
  • You must provide the Order number received when you placed your order on nuethix.com.
  • The merchandise must be received by NuEthix Formulations within 30 days of your purchase, no returns will be accepted after this time period.

If you need to make a return, please email us during our business hours 10:00-5:00 Eastern Time Monday-Friday before sending the merchandise back. You will be asked to provide your Order number. Once we determine that your merchandise is eligible for return (see Return Policy), you will be issued a Return Authorization Number and given instructions on how to complete the process. Shipping charges are non-refundable.

All refunds will be made to the credit card or Paypal account used for the original purchase. Please allow 2 billing cycles for the credit to appear on your credit card statement or Paypal account.

You may email our CEO Jason Theobald at jason@nuethix.com for help with how to best use our products.